Here in our Team I'm the "number one" engineer.... Number one in escalated cases. It seems that I don't know how to solve and troubleshoot a problem. It seems that I'm still in a honeymoon period after my transfer from Tier 1 to Tier 2 (without salary increase!) Although cases here is more difficult compared to Tier 1 which even my eyes were closed I can still solved the cases but here, all my eyes were wide open and all the resources can be accessed and still I cannot solve the client's concern.... BUT..... today its an eye opener for me. "two" cases were being handled by our Level 2 engineer and do you know how did they were able to solved it????
They just found my stupid mistakes in handling the case. I admit that I need a lot of things to learn and I'm not ashamed of that. I am willing and bravely accept the fact that in terms of technical ability even on the new ones, I will be last on the list..... BUT I'm willing to take on that challenge whatever it takes to reach the TOP. Honestly speaking or should I say blogging, I'm not competing to anyone, I'm just competing with myself. And this was the formula I used in my highschool years where I was able to gain lots of pride to myself. Now I will regain my lost self-glory not for anything but for the self fullfillment and self respect that money can't buy. I just hope I can do those things with God's never ending love to me.............
They just found my stupid mistakes in handling the case. I admit that I need a lot of things to learn and I'm not ashamed of that. I am willing and bravely accept the fact that in terms of technical ability even on the new ones, I will be last on the list..... BUT I'm willing to take on that challenge whatever it takes to reach the TOP. Honestly speaking or should I say blogging, I'm not competing to anyone, I'm just competing with myself. And this was the formula I used in my highschool years where I was able to gain lots of pride to myself. Now I will regain my lost self-glory not for anything but for the self fullfillment and self respect that money can't buy. I just hope I can do those things with God's never ending love to me.............